At 21, I started my first full time job at Delta Air Lines. It was a dream come true to work in the airline industry at that time. My job? I was a janitor. I cleaned bathrooms. I cleaned the same 3 bathrooms, twice a day in one of the hangars in Atlanta.  Some might say that was a demotion from my p...

Why is there always a line at Chick Fil A?

Because they hire talent, not people. Talent defined by character, competency, and chemistry. From hiring to on-boarding to the stewardship of the talent. 

If you are looking for a great book on culture, I highly recommend Bet On Talent by Dee Ann Turner. I h...

September 30, 2019

We all have those seminal moments in our career that shape the way we think about safety or our approach to safety.

My first seminal moment came shortly after high school as a very young factory worker. It was also my introduction to safety. I learned that if the boss wears his PPE, I should wear min...

What does it take to achieve an impossible goal? And why pursue an impossible goal? After all, by definition, it is, well...impossible. To answer the “why” question first, if you are interested to know what you are capable of achieving, then set an impossible goal. What does an impossible goal look...

Dee Ann Turner's new book, Bet On Talent, just arrived on my door step this week. If it is anything like her first book, It's My Pleasure, I won't be able to put it down. I blogged about it 3 years ago. I re-posted it below. I'm sure I'll be blogging about Bet On Talent very soon and how it applies...

Let me tell you a story...did your ears just perk up? Did you lean in just a bit? I bet so. We all do when we hear a story and for good reason. We love stories. We are hard-wired for stories. Stories are emotional, passionate and they engage us. We imagine ourselves in those stories. We imagine how...

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