Why is there always a line at Chick fil A?

Why is there always a line at Chick Fil A? Because they hire talent, not people. Talent defined by character, competency, and chemistry. From hiring to on-boarding to the stewardship of the talent. If you are looking for a great book on culture, I highly recommend Bet On Talent by Dee Ann Turner. I had the opportunity to hear her speak this week in Philadelphia. She is a compelling speaker and author. Here are a couple of snippets from her latest book that resonated with me as a safety professional. “Rule driven organizations create a culture of compliance.” “Principle driven organizations create a culture of commitment.” “Commitment breeds commitment and produces phenomenal business results

A Safety Commitment to “Be Kind”

Often when I conduct workshops or give presentations, I ask the participants to make a commitment. A public display of commitment is powerful. A public commitment says to your coworkers that you can hold me accountable for this activity. I try to guide them to make specific commitments that are relevant to job or off-the-job safety. Some commitments are predicable and specific; “I commit to help my coworkers with team lifts…,” some less specific; “I will slow down and not rush a job.” Occasionally, I see one that is simple and profound. That was the case this week when I gave a presentation to a group of employees about their role and responsibility for safety. The commitment was “Be Kind.”

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